The transfer was perfect. On time and a very friendly driver! Muchas gracias
5
Caroline
Everything was excellent thank you very much
5
Luis
Enrrique
PrivateShared
9.23 / 10
9.2272727272727
44 reviews
8.79 / 10
8.7878787878788
33 reviews
2,112
travelers have already enjoyed this destination
FAQs
P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Bacalar with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
The travel time from Chetumal airport to the city center is 10 minutes, to Bacalar 35 minutes, and to Mahahual 2 hours. Remember that you must arrive at the airport 2 hours in advance.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 30 minutes from the time indicated when making your reservation.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
Airports:
Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
These are genuine reviews written by our customers.
PrivateShared
9.20 / 10
9.2272727272727
44 reviews
| 2,112 travellers
8.80 / 10
8.7878787878788
33 reviews
| 2,112 travellers
5 out of 44 reviews
8
08 / 17 / 2026
A
Anonymous
Cuernavaca , Mexico
El único detalle fue que éramos 11 personas y Civitatis solo me dejó contratar dos traslados diferentes, queríamos hacer una parada en un supermercado antes de ir a nuestro hotel y cuando me contacte con el proveedor para solicitar esa parada me comentaron que si se podía y me dijeron el costo extra y también me comentaron que iban a mandar una Van para los 11 pero cuando llegaron por nosotros llegaron en 2 unidades y nos querían cobrar más de lo acordado los choferes
Translate this opinion into English.
The only problem was that there were 11 of us and Civitatis only let me book two different transfers. We wanted to stop at a supermarket before going to our hotel, and when I contacted the provider to request that stop, they said it was possible and told me the extra cost. They also said they would send one van for all 11 of us, but when they arrived, they came in two vehicles and the drivers wanted to charge us more than agreed.
Opinion translated. Show original.
Gracias por todo, estuvo muy bien el trato y la atención, gracias por los detalles. Los conductores muy amables y pacientes.
Translate this opinion into English.
Thank you for everything, the service and attention were excellent, thank you for the thoughtful touches. The drivers were very kind and patient.
Opinion translated. Show original.
No apareció nadie y vinimos con el transporte del hotel.
I travelled with my partner
Sentimos que no se te proporcionara el servicio como estaba previsto. Los responsables oportunos ya están al tanto de la situación para velar por que no se repita de nuevo. Se ha efectuado el reembolso correspondiente.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 44 reviews
08 / 17 / 2026
Cuernavaca , Mexico
El único detalle fue que éramos 11 personas y Civitatis solo me dejó contratar dos traslados diferentes, queríamos hacer una parada en un supermercado antes de ir a nuestro hotel y cuando me contacte con el proveedor para solicitar esa parada me comentaron que si se podía y me dijeron el costo extra y también me comentaron que iban a mandar una Van para los 11 pero cuando llegaron por nosotros llegaron en 2 unidades y nos querían cobrar más de lo acordado los choferes Translate this opinion into English.
The only problem was that there were 11 of us and Civitatis only let me book two different transfers. We wanted to stop at a supermarket before going to our hotel, and when I contacted the provider to request that stop, they said it was possible and told me the extra cost. They also said they would send one van for all 11 of us, but when they arrived, they came in two vehicles and the drivers wanted to charge us more than agreed. Opinion translated. Show original.
06 / 20 / 2026
Ciudad De Mexico, Mexico
Puntual, ameno y seguro Translate this opinion into English.
Punctual, pleasant and safe Opinion translated. Show original.
04 / 29 / 2026
Ciudad De México , Mexico
Gracias por todo, estuvo muy bien el trato y la atención, gracias por los detalles. Los conductores muy amables y pacientes. Translate this opinion into English.
Thank you for everything, the service and attention were excellent, thank you for the thoughtful touches. The drivers were very kind and patient. Opinion translated. Show original.
04 / 25 / 2026
Ciudad De México , Mexico
Muy bien todo fue genial el conductor muy amable y nos dio muy buena información Translate this opinion into English.
Everything was great, the driver was very friendly and gave us very good information. Opinion translated. Show original.
06 / 08 / 2026
Neza, Mexico
5 out of 33 reviews
11 / 21 / 2024
Mexico
la atencion y seguimiento maravilloso, lo volveria a contratar Translate this opinion into English.
The attention and follow-up were wonderful, I would hire him again. Opinion translated. Show original.
09 / 16 / 2024
Naucalpan Estado De Mexico, Mexico
buen servicio Translate this opinion into English.
good service Opinion translated. Show original.
09 / 13 / 2024
Naucalpan, Estado De Mexico, Mexico
Buen servicio Translate this opinion into English.
Good service Opinion translated. Show original.
05 / 27 / 2024
Buenos Aires, Argentina
Eficaz y puntual Translate this opinion into English.
Efficient and punctual Opinion translated. Show original.
05 / 23 / 2024
Argentina
No apareció nadie y vinimos con el transporte del hotel.
Sentimos que no se te proporcionara el servicio como estaba previsto. Los responsables oportunos ya están al tanto de la situación para velar por que no se repita de nuevo. Se ha efectuado el reembolso correspondiente.